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Process Mapping and Internal Controls for Managers

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Map any process, spot the risks and build COSO controls the board can rely on, in banks, payment and crypto firms
1
1/5
(66) Ratings
40 students
Created by Vladimirs Karols
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What you'll learn

  • Map a process at the right level with SIPOC and swimlanes, and check it against how the work is really done
  • Find the risks on a map: hand-offs, manual steps, workarounds and segregation of duties
  • Design preventive and detective controls with COSO that pass the who, what, when and evidence test
  • Build a risk and control matrix with fewer, better key controls
  • Apply the method to onboarding, payment orders, card acquiring and safeguarding client funds
  • Test controls with a sample, report them to the board on one page, and keep maps alive as things change
This course includes:
1.5 total hours on-demand video
1 articles
15 downloadable resources
25 lessons
Full lifetime access
Access on mobile and TV
Certificate of completion
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Course content

Requirements

  • None. Basic familiarity with how your own firm works helps
  • No software needed beyond Word and Excel for the tools

Description

This course contains the use of artificial intelligence.

Some of the recordings are presented by an AI avatar of the instructor, made from his own image and voice, and the people of the fictional firm Halbury are AI-generated. The content, the cases and the judgement are the instructor’s own.

Most firms don’t lack controls. They have plenty, in the wrong places, on steps nobody has drawn from start to finish. Audit findings come back every year because the process underneath was never mapped.

This course shows managers in banks, payment and e-money firms, investment and crypto-asset firms how to fix that, in short, practical lectures. You will map a process as it really runs, find the risks on the map, design controls with COSO that work and leave evidence, apply the method to the key processes of a payment firm, and test and report your controls to the board on one page.

You will follow Halbury Payments through Project Keystone: forty-seven audit findings, nineteen real problems and five unmapped processes, from the first walk-through to the risk committee a year later. Every lecture opens with a real case from public sources, such as Metro Bank, Monzo, FTX, Synapse and the Tokyo Stock Exchange.

What you get

  • 24 short video lectures (about 84 minutes) and 12 quick quizzes
  • 14 practical tools: SIPOC and swimlane templates, a walk-through interview guide, a risk-on-the-map checklist, a segregation of duties matrix, a risk and control matrix, a control library for four payment processes, a control testing worksheet, an issues log, a one-page control dashboard and a 90-day plan
  • A 66-page course manual with every case, framework and answer

Built by a Certified Internal Auditor and compliance officer of regulated financial firms. No prior knowledge of COSO or process-mapping software is needed.

Who this course is for:

  • Heads of operations, product and payments in banks, payment, e-money, investment and crypto-asset firms
  • Finance and IT managers who build or change the systems that controls depend on
  • Compliance, risk, quality and customer experience managers who have to make controls work
  • New committee members and managers who need to challenge what they are shown
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