This course is a 2.5 hours business excellence course, focuses on quality management, customer satisfaction’s tools and techniques, and process improvement methodologies:
It’s about business and business excellence, and how implementing quality principles, quality tools, quality techniques and quality methodologies can certainly lead to customer’s satisfaction and business profitability.
It helps employees and business owners to improve their knowledge, enlarge their skills, enhance their workplace and tactfully plan your own projects.
Sections:
– (Section 1 ): introduction to the quality (general principles, terminologies, facts and historical evolution of quality)
– (Section 2): Voice of the customer (definition of customer and the tools used to analyze customer requirements and customer satisfaction level)
– (Section 3): Improvement tools and methodologies (the 7qc tools, kaizen and six sigma overview)
– (Section 4): Implementation of ISO9001 as a project (contents of ISO9001 as the most internationally recognized quality management standard and how to implement it and get accredited)
Main subjects:
1. Business tools and methodologies
2. Effect of managing quality on business excellence and customer satisfaction
3. enhance company culture
4. The seven principles of quality management and their contribution to business excellence
5. Types of the customers, and customer segmentation process,
6. Products and services features from customer’s perspective
7. Learn measurements, types of data, and mistakes in measurements,
and the seven quality control tools known as The 7 QC Tools, they are very effective for solving problems.
8. How to create Professional reports
9. Kaizen and Six Sigma methodologies for continual improvement
10. Root cause analysis RCA
11. Quality management system according to ISO 9001
