This course contains the use of artificial intelligence.
The same problem came back this quarter. It came back because last time you fixed what you could see, not what caused it. Here are 374 tools to find and fix the cause: 312 ready-to-use procedures, templates, question lists and checklists, 53 models and methods, 8 services shown on screen and a root cause run workbook.
Open a lecture, take the procedure, and run it on a problem that keeps returning.
What goes wrong right now
Problems are solved in a hurry by the person who noticed them. Symptoms are treated, causes stay, solutions are chosen before options are compared, and decisions in meetings have no owner. A quarter later the same problem returns with a new name.
What changes after this course
You frame the problem, find the root cause, compare options, choose and test a solution, and run sessions where groups reach decisions with owners. Process improvement and change management keep the fix in place.
What is inside: 374 tools, counted lecture by lecture
You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.
- 37 downloadable resources: lecture presentations plus a root cause run workbook
- 312 ready-to-use tools inside the presentations:
- 140 step-by-step procedures: four-step troubleshooting, Five Whys, Pareto analysis, 8D problem solving
- 54 templates and sample documents: problem statement canvas, Ishikawa diagram, hypothesis log, pilot experiment canvas
- 53 question lists and scripts: argument evaluation, five-question critical thinking check, business situation diagnosis, problem definition
- 40 checklists: data validation, root cause validation, rapid experiment design, troubleshooting pitfalls
- 17 scorecards, rubrics and matrices: risk probability and impact, impact and effort, idea screening, process maturity assessment
- 5 other working tools and 3 metric sets: Cynefin framework, problem versus trouble decision tree, TRIZ contradiction classification guide
- 53 models and methods explained with examples: cost-benefit analysis, scenario planning, PDCA cycle, Six Sigma
- 8 services shown on screen: Google Sheets, Microsoft Excel, ChatGPT, Creatio, Lucidchart, Confluence, Miro and Google Forms
Where the tools are
Thinking and deciding (3 sections, 45 tools). Logic, biases, fact-checking, OODA and Cynefin.
Solving the problem (4 sections, 83 tools). Framing, root cause analysis, prioritising and generating solutions.
Group problem solving (1 section, 58 tools). Group methods and frameworks for typical problems.
Process improvement (3 sections, 76 tools). Waste, maturity, managing improvement, 5S, 8D and SIPOC.
Facilitation and decisions (2 sections, 103 tools). Running sessions, group decisions, owners and difficult cases.
Making change stick (2 sections, 32 tools). Kotter’s eight steps, emotion, vision and quick wins.
Who is teaching
I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.
At Wargaming, when turnover rose, leadership assumed the problem was pay and the first idea was to raise everyone’s salary, about $10 million a year. I asked to wait: the problems we had would most likely not be solved by a pay review, they needed research. Treating the symptom would have cost a fortune and fixed nothing.
How to use the course
Start with thinking and solving the problem, then use the group, process and facilitation sections. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.
What is included
- 38 lectures across 16 sections, 19 hours
- 37 downloadable resources: lecture presentations and a root cause run workbook
- 374 tools across the lessons, including 8 services shown on screen
- Lifetime access to all materials
- Active instructor support in the Q&A section
- A Udemy Certificate of Completion
Where to start
Write down one problem you have already solved twice, then open the root cause lecture. Enrol now and start your first lesson today.
