Operational Risk: Controls Where Failures Start, 300+ Tools

This course contains the use of artificial intelligence.

Almost no operational failure starts with a machine. It starts with a person making a decision that the process allowed and nobody checked. Here are 307 tools to control those risks: 175 ready-to-use procedures, templates, question lists and checklists, 64 services shown on screen, 62 models and methods and 6 working files.

Open a lecture, take the template, and walk through one recent incident.

Why controls fail

Risk registers list technical risks and miss the people. Controls sit in policies, not in the process, key knowledge lives in a few heads, and audits check documents instead of how the work is actually done.

What changes after this course

You see human risk, build a register with ISO 31000, place controls in the process, verify information, reduce key-person risk and audit a function end to end.

What is inside: 307 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 61 downloadable resources: lecture presentations plus 6 working files, including a risk event walkthrough workbook, an HR audit report template and an improvement roadmap
• 175 ready-to-use tools inside the presentations:
• 65 step-by-step procedures: six-stage incident investigation, interaction mapping and risk assessment, premortem analysis, process standardization
• 31 templates and sample documents: anti-bribery policy, conflict-of-interest policy, non-retaliation policy, error analysis
• 28 question lists and scripts: board conduct assessment, risk culture audit, problem definition, process governance impact assessment
• 24 checklists: emergency action plan essentials, organizational fraud warning signs, risk culture criteria, process waste detection
• 18 scorecards, rubrics and matrices: probability-impact risk heatmap, HR risk consequence classification, fraud controls by defence line, process maturity assessment matrix
• 6 ready AI prompts, 2 metric sets and 1 search string: rapid HR scoring analysis, completed checklist analysis, audit gap recommendations, improvement roadmap
• 62 models and methods explained with examples: fraud triangle, ISO 31000 risk management, Three Lines of Defence, High Reliability Organization
• 64 services shown on screen, including Confluence, LinkedIn, Intelligence X, Hunter and Search by Image

Where the tools are

Human risk and the register (4 sections, 65 tools). Human risk, ISO 31000, risk culture, the three lines and decision quality.

Controls in the process (3 sections, 77 tools). Reading a process, improvement and root cause analysis.

Open-source verification (2 sections, 77 tools). Method, setup, dorks, people and contacts.

Key-person risk (2 sections, 82 tools). Capturing and embedding knowledge.

The audit (1 section, 27 tools). Auditing a function end to end.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.

At Wargaming we had an occupational safety engineer who, before every holiday, wrote to all employees about the risks that could come with it and what to do: do not bring fireworks if you drink, and so on. Risk management at its best is that simple: name the likely failure before it happens and tell people what to do.

How to use the course

Start with human risk and the register, then place controls in your processes and reduce key-person risk. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 35 lectures across 13 sections, 16 hours
• 61 downloadable resources: lecture presentations and 6 working files
• 307 tools across the lessons, including 64 services shown on screen
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Write down the last incident in your area and the decision that allowed it, then open the first section. Enrol now and start your first lesson today.

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