The ITIL 4 Foundation course, titled “ITIL 4 Foundation: The Beginner’s Guide to IT Service Management”, provides a comprehensive introduction to the ITIL framework. It covers the key concepts, terminology, and processes used in ITIL 4, and is designed to give individuals a solid understanding of the best practices for IT service management. Through this course, individuals will learn about the ITIL service value system, the four dimensions of service management, and how to apply these principles in real-world scenarios. Upon completion of the course, individuals will be well-prepared to take the ITIL 4 Foundation certification exam.
The ITIL 4 Foundation exam typically consists of 40 multiple-choice questions. These questions are designed to test an individual’s understanding of the key concepts and principles of the ITIL framework, including the ITIL service value system, the four dimensions of service management, and the practices and processes used in IT service management. The exam is closed book, and the time allotted to complete the exam is 60 minutes.
The passing score for the ITIL 4 Foundation exam is 70%. This means that an individual must correctly answer at least 28 out of the 40 questions on the exam to pass. The exam is closed book and the time allotted to complete the exam is 60 minutes. The passing score of 70% is considered as the industry standard for ITIL Foundation Exam.
