Cross-Functional Communication: Break the Silos, 340+ Tools

This course contains the use of artificial intelligence.

Two competent teams, both doing their jobs well, can produce a bad outcome together. That problem is almost never solved by asking people to communicate more. Here are 348 tools to solve it in the structure, the projects and the meetings: 242 ready-to-use procedures, question lists, templates and checklists, 93 models and methods, 10 services shown on screen and 3 working files.

Open a lecture, take the procedure, and use it with the team you work with most.

Why silos are structural, not cultural

Every function is measured on something, and those measures pull in different directions. Projects borrow people from teams that still expect full output, meetings end without decisions, and conflict between functions turns personal. More all-hands and team-building do not change the structure that produced the problem.

What changes after this course

You see which structure and measures create the silo. You choose how power is distributed, communicate across functions with shared goals, run cross-functional projects with a charter and a plan, facilitate meetings that end in agreement, and resolve conflict before it turns into a feud.

What is inside: 348 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 45 downloadable resources: lecture presentations plus 3 working files: the Gallup SE10 questionnaire handout, an other team phrasebook and a seven-field blank template
• 242 ready-to-use tools inside the presentations:
• 93 step-by-step procedures: internal communication audit, eight-step communication campaign, participant goal and agenda alignment, action ownership assignment
• 51 question lists and scripts: expectations alignment, communication focus groups, communication channel selection, interteam perception discussions
• 44 templates and sample documents: communication audit report, effective message, communication calendar, project communication plan
• 38 checklists: communication audit documents, effective messages, stakeholder communication, interteam collaboration warning signs
• 13 scorecards, rubrics and matrices: RACI matrix, stakeholder influence-interest matrix, stakeholder engagement plan, one-on-one workload planner
• 2 metric sets and 1 other working tool
• 93 models and methods explained with examples: Galbraith Star Model, RAPID decision model, GRPI model, Tuckman team development model
• 10 services shown on screen, including Microsoft Project, Notion, Airtable, Confluence, Figma and Workvivo

Where the tools are

Why silos exist and how to structure (3 sections, 48 tools). Organisational design, the matrix, power and real restructuring cases.

Communication across functions (2 sections, 46 tools). The audit, goals, audiences, channels and hard messages.

The cross-functional project (4 sections, 98 tools). Charter, stakeholders, plan, schedule, budget, uncertainty and delivery.

Meetings that align functions (2 sections, 103 tools). Principles, closing, alignment and large or online groups.

Conflict between functions (2 sections, 39 tools). Anatomy, causes, prevention, negotiation and mediation.

Connection across teams (2 sections, 38 tools). Stages, diagnosis, remote teams, GRPI and the 4Cs.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.

At the STB TV channel, the CEO asked me to look into a department everyone complained about, although its head seemed to understand everything and agree. Looking for a way to diagnose it, I found the Gallup Supplier Engagement questionnaire, SE10, and it is the questionnaire I still recommend for problems between teams. At Wargaming, with 16 floors, I also saw how much simply reseating people changed the way teams worked together.

How to use the course

Start with why silos exist, then use the project, meeting and conflict sections with the team you depend on most. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 44 lectures across 16 sections, 21.5 hours
• 45 downloadable resources: lecture presentations and 3 working files
• 348 tools across the lessons, including 10 services shown on screen
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Name the function you struggle to work with, write down what each side is measured on, and open the first section. Enrol now and start your first lesson today.

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