The 76940X: Avaya Converged Platform Support course is designed for IT professionals and network engineers who want to gain a deep understanding of Avaya’s converged communication platforms. This course focuses on equipping learners with the skills necessary to support, configure, and maintain Avaya systems, including Avaya Aura Communication Manager and Avaya IP Office, ensuring the effective management of voice and data traffic across enterprise networks.
Throughout the course, you will learn the fundamentals of Avaya’s converged solutions, including their architecture, components, and integration with various systems. You’ll dive into system configuration, installation, and optimization, ensuring high availability and performance. The course also covers critical areas such as troubleshooting, security configuration, and monitoring, empowering you to resolve issues and keep systems running smoothly.
Key Topics Covered:
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Introduction to Avaya Converged Platforms: Gain a comprehensive understanding of Avaya’s converged platforms, including key components like Avaya Aura Communication Manager and Avaya IP Office.
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System Configuration and Installation: Learn to install, configure, and manage both Avaya Aura and Avaya IP Office systems, integrating them with other communication tools and systems.
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Call Routing and Traffic Management: Master call routing configurations, traffic control, and the management of voice services to optimize network performance.
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Avaya Aura and IP Office Integration: Learn how to integrate Avaya platforms with external communication systems, including SIP trunks, external call centers, and more.
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Monitoring and Performance Management: Understand how to monitor the performance of the systems, troubleshoot issues, and use Avaya tools to ensure optimal operation.
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Security Configuration: Learn how to configure firewalls, encrypt communications, and apply security measures to protect data and voice traffic.
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High Availability and Redundancy: Set up redundancy and high availability configurations, ensuring that your systems remain reliable and accessible at all times.
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Troubleshooting and Issue Resolution: Develop troubleshooting techniques to identify and resolve issues related to system performance, call routing, and connectivity.
Prerequisites:
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Basic knowledge of networking protocols (IP, SIP, DNS, DHCP).
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Understanding of basic voice technologies such as VoIP and PBX.
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Experience with Avaya products is recommended but not required.
