Conflict Resolution and Negotiation skills for Managers

Master conflict resolution and negotiation skills in a step by step approach and become an effective manager
(13) Ratings
773 students
Created by Human and Emotion: CHRMI

What you'll learn

  • Learn how to manage conflicts constructively and reach mutually beneficial resolutions.
  • Develop negotiation strategies and tactics to achieve optimal results in different scenarios.
  • Enhance your communication skills to foster understanding and build better relationships during conflicts.
  • Enhance your management skill for better team management, situation handling and task management.
  • Enhance your efficiency as a manager by showing your competency and excellence as a supervisor
  • Manage and create an impact about your capability as a leader to establish your importance in the organisation.
  • Prepare yourself to manage your team more effectively and making them more aligned plus productive.
This course includes:
2 total hours on-demand video
3 articles
0 downloadable resources
44 lessons
Full lifetime access
Access on mobile and TV
Certificate of completion

Course content


  • Basic understanding of corporate
  • Basic understanding or aspiration to know management skill



This course covers strategies and techniques to effectively resolve conflicts and negotiate successful outcomes in various situations. Learn the art of communication, problem-solving, and compromise to navigate conflicts with confidence. The course is designed specifically for the managerial and supervisory role to improve your competence and effectiveness.

As a manager, navigating conflicts and negotiations effectively is essential for fostering a harmonious work environment and achieving organizational goals. In this course, you will develop the skills and strategies necessary to address conflicts constructively and negotiate win-win solutions.

Throughout this program, you’ll explore the following key areas:

1. Understanding Conflict: Gain insights into the nature of conflict, its causes, and its impact on individuals and teams. Learn how to recognize different types of conflicts and their underlying sources.

2. Conflict Resolution Strategies: Explore various conflict resolution approaches, including collaboration, compromise, accommodation, avoidance, and competition. Develop the ability to select the most appropriate strategy based on the situation and desired outcomes.

3. Effective Communication: Enhance your communication skills to facilitate productive dialogue and manage conflicts constructively. Learn techniques for active listening, assertive communication, and reframing to promote understanding and empathy.

4. Negotiation Fundamentals: Master the fundamentals of negotiation, including preparation, negotiation tactics, and reaching mutually beneficial agreements. Explore different negotiation styles and learn how to adapt your approach to various scenarios and personalities.

5. Conflict Management Techniques: Acquire practical techniques for managing conflicts in the workplace, including de-escalation strategies, mediation, and conflict coaching. Develop the ability to intervene early and prevent conflicts from escalating.

6. Ethical Considerations: Understand the ethical implications of conflict resolution and negotiation processes. Learn how to uphold integrity, fairness, and professionalism while navigating challenging situations.

7. Case Studies and Role-Playing: Apply theoretical knowledge to real-world scenarios through case studies and role-playing exercises. Practice conflict resolution and negotiation skills in a safe and supportive environment, receiving feedback and guidance from experienced facilitators.

By the end of this course, you will emerge as a more confident and effective manager, equipped with the skills and strategies to address conflicts proactively, facilitate constructive dialogue, and negotiate successful outcomes. You’ll be ready to lead your team through challenges with resilience, empathy, and professionalism.

Key Highlights:

  • Effective conflict resolution methods

  • Negotiation tactics for successful outcomes

  • Improving communication skills

  • Strategies for problem-solving

  • Techniques for compromise and collaboration

Key Learning:

  • Enhanced Conflict Resolution Skill

  • Effective Negotiation Techniques

  • Improved Communication Strategies

  • Better Management Skill

  • Better Managerial Skill

  • Better Leadership Skill

  • Team Management Skill

Module 1: Introduction to Conflict Resolution and Negotiation

1.1: Negotiation

1.2: Importance in Professional Settings

1.3: Conclusion

Module 2: Understanding Conflict

2.1: Types of Conflict

2.2: Causes of Conflict

2.3: Conflict Styles

2.4: Conflict Responses

2.5: Choosing Effective Conflict Styles and Responses

2.6: Conclusion

Module 3: Conflict Resolution Models

3.1: Thomas-Kilmann Conflict Mode Instrument

3.2: Interest-Based Relational (IBR) Conflict Resolution Model

3.3: Win-Win Negotiation Model

3.4: Conflict Transformation Model

3.5: Four-Step Conflict Resolution Model

3.6: Steps in Collaborative Problem-Solving

3.7: Strategies for Effective Collaborative Problem-Solving

3.8: Benefits of Collaborative Problem-Solving

3.9: Conclusion

Module 4: Communication Skills for Conflict Resolution

4.1: Conclusion

Module 5: Conflict Management Strategies

5.1: Conclusion

Module 6: Negotiation Strategies and Techniques

6.1: Post-Negotiation Follow-Up

6.2: Conclusion

Module 7: Power Dynamics in Negotiation

7.1: Strategies for Managing Power Dynamics

7.2: Conclusion

Module 8: Ethical Considerations in Negotiation

8.1: Conclusion

Module 9: Cross-Cultural Negotiation

9.1: Conclusion

Module 10: Mediation and Alternative Dispute Resolution

10.1: Conclusion

Module 11: Conflict Resolution in Teams and Organizations

11.1: Conclusion

Module 12: Real-World Applications and Case Studies

12.1: Conclusion

  • Conflict Resolution and Negotiation Strategies: A Case Study Analysis

  • Conflict Resolution and Negotiation assessment

  • Conflict Resolution and Negotiation case studies

Who this course is for:

  • Anyone wants to learn effective management or managerial skill for corporate
  • Any manager or management professional want to improve efficiency
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