The CIS-ITSM: Implementation Specialist course is designed for professionals seeking to gain in-depth knowledge of implementing and optimizing ServiceNow’s IT Service Management (ITSM) solution. This course focuses on the configuration, customization, and deployment of ITSM applications within ServiceNow, enabling businesses to streamline their IT processes and enhance service delivery. You will learn how to configure and manage core ITSM applications such as Incident Management, Change Management, Problem Management, and more, while ensuring that the ITIL best practices are adhered to.
Key Learning Outcomes:
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ITSM Overview: Understand the core components of ServiceNow’s IT Service Management suite, including Incident, Change, Problem, and Request Management.
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Implementation Process: Learn the end-to-end process of implementing ITSM in ServiceNow, from planning to deployment.
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Incident and Request Management: Gain proficiency in configuring and managing incidents and service requests to ensure a smooth service delivery.
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Change and Problem Management: Master the implementation and management of change and problem management workflows to minimize disruptions and improve IT service quality.
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Automation and Workflows: Learn to automate common IT service tasks using workflows, business rules, and orchestration in ServiceNow.
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Reporting and Performance Analytics: Understand how to set up and configure reports and dashboards to track service performance and improve decision-making.
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ServiceNow Best Practices: Learn best practices for ITSM implementations, including change management, troubleshooting, and performance optimization.
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Integration and Customization: Discover how to integrate ServiceNow ITSM with other systems and platforms to ensure a seamless user experience.
Who Should Take This Course:
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ITSM Professionals: Individuals working in IT Service Management who want to gain expertise in ServiceNow’s ITSM solution.
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Implementation Specialists: IT professionals or consultants who are responsible for implementing ServiceNow ITSM applications.
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Business Analysts: Analysts who want to understand the technical aspects of ITSM to improve service delivery within their organization.
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ServiceNow Administrators: Administrators who want to expand their skills in configuring and managing ServiceNow’s ITSM suite.
